TITLE: Visitor Services Representative

DEPARTMENT: Visitor Services

SUPERVISOR: Manager of Visitor Services

EMPLOYMENT STATUS: Part-time/Non-exempt

HIRING RANGE: $20.00 per hour. Up to 20 hours/week or 999 hours a year

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps fulfill this by promoting engaging visitor experience while enforcing Museum procedures and ensuring the visitor’s first and last impressions of their experience at the Museum is a positive one. Visitor Services Representatives provide excellent customer service and have a good working knowledge of the Crocker exhibitions, programs, and facilities. They assist with visitor greetings and orientation and think creatively when faced with day-to-day scenarios. Visitor Service Representatives are cross trained in customer service and sales, clerical tasks, museum exhibitions, and programs.

DUTIES AND RESPONSIBILITIES:

Specific duties include, but are not limited to, the following:

• Always maintain a professional and courteous manner.

• Act as an information resource for visitors and members and have a complete understanding of Museum activities.

• Use ticketing system to process the sales of admission tickets and program registration.

• Sell memberships based on an understanding of and ability to communicate the benefits of different membership levels.

• Greet Museum visitors and answer general questions about Sacramento and the region.

• Receive visitor complaints and help provide solutions for issues that may arise.

• Understand and administer Museum policies regarding photography, items allowed in the galleries, coat check, etc.

• Replenish materials for interactive gallery space, Tot Land, and collateral racks.

• Follow procedures for opening/closing ticketing stations.

• Maintain a clean, organized, professional workspace.

• Communicate issues affecting customer experience to Manager of Visitor Services.

• Use point of sale system to complete Museum Store transactions as needed.

• Other duties as assigned.

SKILLS AND EXPERIENCE

• Must enjoy working with the public and possess excellent interpersonal communication skills.

• Ability to remain professional and flexible in stressful circumstances and problem solve on the spot.

• Experience working in museums or other art related organizations is recommended.

• Must be available evenings and weekends.

• Punctuality and dependability.

FISCAL RESPONSIBILITIES:

• Utilize Crocker resources wisely.

• Ensure accurate drawer balances and cash counts at the end of every shift.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and institutional DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Provide exceptional customer service.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

EQUAL OPPORTUNITY EMPLOYER

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited.

TITLE: Food & Beverage Manager

DEPARTMENT: Institutional Advancement 

SUPERVISOR:  Museum Sales and Retail Operations Manager  

EMPLOYMENT STATUS: Full-Time/Exempt 

HIRING RANGE: $68,640 – $72,800 a year

PRIMARY OBJECTIVE: 
The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps fulfill this by overseeing daily café operations as well as managing bar service at events. 

DUTIES AND RESPONSIBILITIES: 

Specific duties include, but are not limited to, the following:  

Daily Café Operations 

• Manage food and beverage operations for the Museum café in conjunction with the Executive Chef, including open and closing procedures, food preparation, staffing, sales, service, and bussing.

• Ensure daily consistency in menu execution, presentation, and quality.

• Maintain high standards of food and beverage service, and address and resolve guest concerns or service challenges promptly and professionally.

• Establish and execute inventory control procedures, including tracking product inventory quantities on a daily, weekly, and monthly basis to maximize usage and minimize waste.

• Manage the ordering and delivery of all purchases including food, alcoholic and nonalcoholic beverages, supplies, sanitation, equipment, etc.

• In conjunction with the Executive Chef, establish café menu and pricing, and ensure it is entered correctly into the café point-of-sale system.

 Administration & Staff Management 

• Ensure compliance with all food safety, alcohol service, and workplace safety regulations and maintain awareness of regulatory changes to ensure ongoing compliance.

• Conduct regular café inspections to maintain cleanliness, organization, and adherence to facility standards.

• Recruit, train, schedule, and lead part-time Café Associates to ensure adequate coverage and excellent service delivery.

• Determine daily and weekly staffing requirements and schedules, assign work hours, schedule vacations, and coordinate days off.

• Track and reconcile gratuities received and paid out on bi-weekly timecards.

• Assist in the preparation of the annual café budget and manage department expenses accordingly.

• Review, analyze, and reconcile regular sales reports to ensure accuracy of items sold and payment collected.

• Analyze financial performance of the café and bar service program and identify opportunities for revenue generation and cost savings.

Bar Service  

• Oversee setup, staffing, execution, and breakdown processes of bars and/or beverage service during internal Museum events or Private Event rentals when bar service is booked.

• Maintain a roster of certified servers and ensure bar service aligns with ABC regulations and laws.

• Collaborate with event coordinators and clients to align bar service offerings with event themes, budgets, and guest expectations.

 SKILLS AND EXPERIENCE:    

• 3+ years of experience in food and beverage operations management, with a focus on café restaurants

• Current California Food Manager certification and Responsible Beverage Service training certification

• Degree or certification in hospitality management or a related field preferred

• Familiarity with point-of-sale systems and inventory control

• Proven leadership skills with the ability to manage diverse teams in high-pressure environments

• Strong knowledge of food and beverage trends and service styles

• Excellent communication and interpersonal skills, with a customer-focused mindset

• Ability to monitor and handle guest complaints while ensuring guest satisfaction

• Ability to work well under pressure and remain calm and courteous

• Proficiency in budget management, scheduling, and operational planning

• Availability to work nights, weekends, and holidays as required by event schedule

• Must be able to use logic and reasoning skills to solve difficult problems with effective solutions

• Experience supervising a team, directing assigned duties and appraising performance

 INSTITUTIONAL RESPONSIBILITIES:  

• Support the Museum’s mission, vision, values, strategic plan and DEAI initiatives. 

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives. 

• Provide exceptional customer service. 

 FISCAL RESPONSIBILITIES:   

• Assist the Director of Institutional Advancement and the Manager of Museum Sales & Retail Operations in preparing the annual budget and work plan.  

• Utilize Crocker resources wisely and work within established budgets. 

• Demonstrate accuracy and thoroughness in financial computations. 

• Monitor own work to ensure quality and accuracy. 

 PHYSICAL REQUIREMENTS:  
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 55 lbs.     

WORKING CONDITIONS: 
Subject to long periods of standing and walking. The noise level in the work environment is usually moderate to loud depending on the event. Ability to traverse all parts of the Museum quickly. 

EQUAL OPPORTUNITY EMPLOYER: 
Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited. 

WORK SCHEDULE: 
On-site. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. 

TITLE: Preparator

DEPARTMENT: Curatorial

SUPERVISOR: Manager of Exhibition Design and Lead Preparator

EMPLOYMENT STATUS: On Call Part-time/Non-exempt, up to 20 hours or 999 hours in a calendar year.

HIRING RANGE: $22.00 to $22.55 per hour, depending on experience

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps fulfill this by engaging audiences by creating dynamic and educational exhibition installations. Working as part of a team of art preparators/installers, this position is primarily responsible for facilitating the installation of exhibitions in the Museum per the Museum exhibition program.

RESPONSIBILITIES AND DUTIES:

Specific duties include, but are not limited to the following:

• Collaborate in a team environment to produce superior quality exhibitions

• Installing and deinstalling exhibitions and installations according to the plans of the Exhibition Designer, Registrar, or designated Curatorial staff

• Preparing and packing/unpacking objects for travel and assisting with incoming and outgoing shipments

• Ability to safely use hand and power tools and other necessary equipment.

• Paint galleries and exhibition furniture

• Prepare signs and labels

• Fabricate hanging and mounting systems for works of art

• Ability to perform physical work associated with preparation of exhibits.

• Perform maintenance duties to keep exhibits and displays clean and clearly labeled.

• Prepare artwork and historical artifacts for shipping; receive and unpack shipments of art objects and other exhibition related materials

• Completing finish work for exhibitions or installations including lighting, leveling, cleaning, labeling, and signage.

• Ability to multi-task and assume a variety of projects simultaneously.

• Perform related duties as required.

SPECIALIZED KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• Ability to solve problems and find attractive and safe solutions to hanging and/or showcasing unusual works of art.

• Ability to work cooperatively and effectively with staff members, volunteers, and subcontractors.

• Ability to work under pressure and adhere to aggressive changeover schedule.

• Valid California driver’s license.

Preferred Skills and Knowledge

• Rigging techniques for large and small objects.

• Transport art in 26’ moving trucks; knowledge of proper strapping techniques required.

• Three years of professional art installation experience working in an art museum, gallery, related institution, or art studio.

• Familiarity with lighting art.

• Ability to work with new/digital media, such as A/V setup and projection, digital editing.

• Strong design skills and knowledge of a range of aesthetic styles to assure historical. appropriateness and compatibility between the exhibition design and the art presented.

• Matting and framing skills.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Provide exceptional customer service.

FISCAL RESPONSIBILITIES:

Utilize Crocker resources wisely.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand and walk for long periods of time; use hands and arms to reach, handle, and feel. The employee must occasionally lift and/or move up to 50 lbs.

EQUAL OPPORTUNITY EMPLOYER:

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited.

DEPARTMENT: Institutional Advancement

SUPERVISOR: Food and Beverage Manager and/or Executive Chef

EMPLOYMENT STATUS: Part Time/Non-Exempt

HIRING RANGE: $21.75 per hour, plus tip pool (not to exceed 999 Hours)

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps to fulfill this by providing excellent food and beverage service in the Museum’s café and at events while maintaining the highest level of customer service standards.

DUTIES AND RESPONSIBILITIES:

Specific duties include, but are not limited to, the following:

Daily Café Operations

• Provide excellent customer service, including greeting all members and guests to the café and addressing customer concerns promptly and professionally

• Take customers’ café orders, ensuring dietary restrictions or preferences are accommodated, and process payments using the café point-of-sale system

• Prepare and serve food and beverages at café tables or at the café counter

• Maintain cleanliness and organization of the café, including the dining area, counters, and kitchen, and restock display cases, refrigerators, and other supplies as needed

• Adhere to health and safety regulations to ensure the well-being of customers and staff

Kitchen/Back-of-House Responsibilities

• Assist with food preparation, including chopping, portioning, assembling dishes, and ensuring proper food handling and storage practices

• Monitor inventory levels and communicate with management regarding restocking needs

• Dispose of waste, compost, and recyclables properly and maintain a clean, organized work environment

Sanitation Standard Responsibilities

• Operate dishwashing equipment and ensure all dishes, utensils, and kitchen tools are cleaned, sanitized, and properly stored

• Clean and sanitize sinks, counters, floors and dishwashing stations regularly

• Ensure proper disposal of food waste and maintain cleanliness of waste disposal areas

• Participate in weekly, monthly, and annual cleaning schedule.

Equipment Use in the Kitchen

• Ensure proper operation and safe handling of all kitchen equipment

• Clean and maintain kitchen equipment, including ovens, refrigerators, and prep stations, following proper safety and sanitation protocols

• Report any malfunctions or maintenance needs to management promptly

Bar Service

• Assist in setup, execution, and breakdown processes of bars and/or beverage service during internal Museum events or Private Event rentals

• Prepare and serve alcoholic and non-alcoholic beverages at tables or at bar service stations

• Maintain Responsible Beverage Service (RBS) Certification

SKILLS AND EXPERIENCE:

• 1+ years of experience in food and beverage service.

• 1+ years of experience in bar service

• Current RBS certification or ability to pass certification training within 30 days of employment

• Current Food Handler certification or ability to pass certification training within 30 days of employment

• Familiarity with point-of-sale systems and inventory control

• Ability to work on a diverse team in a high-pressure environment

• Excellent communication and interpersonal skills with a customer-focused mindset

• Ability to work well under pressure and remain calm and courteous

• Proficiency in cash handling, and ability to follow cash handling procedures

• Availability to work nights, weekends, and holidays as required by event schedule

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Provide exceptional customer service.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 55 lbs.

WORKING CONDITIONS:

Customer-facing work and subject to long periods of standing and walking. The noise level in the work environment is usually moderate to loud depending on the event. Ability to traverse all parts of the Museum quickly.

EQUAL OPPORTUNITY EMPLOYER:

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited.

WORK SCHEDULE:

On-site. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.